Energy Upgrade Privacy Policy

Types of Personal Information Collected and Stored:

* We collect and store basic personal information such as name, address, contact details, and energy usage data.

Collection and Storage of Personal Information:

* Personal information is collected directly from individuals through our website, contact forms, and communication channels.
All personal information is stored securely in our internal databases.

Reasons for Collecting Personal Information:

* We collect personal information to facilitate energy assessments, provide quotes, and assist with energy efficiency upgrades.
This information enables us to tailor our services to meet individual needs and preferences.

Use and Disclosure of Personal Information:

* The personal information that customers provide will only be used in connection with the services offered by Energy Upgrade Australia, to communicate with customers in relation to the services or to co-operate with any government, industry or regulatory authorities.

Accessing and Correcting Personal Information:

* Individuals have the right to access and correct their personal information held by Energy Upgrade Australia. Requests for access or correction can be made by contacting us at info@energyupgradeaustralia.com.au

Lodging a Complaint:

* If you believe your personal information has been mishandled, you can lodge a complaint through our website, phone, or email.
Complaints will be handled promptly and in accordance with our internal procedures.

Disclosure of Information Outside Australia:

* We do not disclose personal information outside of Australia.

Additional Information

* Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy.

* We do not engage in automated decision-making or profiling based on personal information.

* Our website may use cookies to enhance user experience, but these do not collect personally identifiable information.

* Energy Upgrade Australia is committed to complying with all relevant privacy laws and regulations.